FAQ

Most frequent questions and answers

Dry cleaning is a process of laundering that uses a chemical solvent to wash the clothes. It is used in big steel drums that apply the solution and uses pressure to clean the clothes.

Laundering is what you do at home when you do the wash. You are using water as the liquid agent. Soap is used as the primary agent to remove stains whereas for dry cleaning it is a solvent.

We always follow the care label on the garment. If you bring in a garment that you want cleaned not labeled on the garment, then you take all responsibility for damages.

Same-day service can be done if you bring the clothes in by 9am on the same day. The clothes will be then be ready for you by 5pm.

Rush orders are made available for the next day by 5pm. There is no fee associated with rush orders, it is free of charge. However, discounts and coupons do not apply to rush orders.

All garments on Monday can be brought in for a discount of 20% off your order. Laundry Shirts, Rush orders, Households, and Alterations do not apply.

We will gladly reclean the garment for you at no extra charge. However, we will not mark it as a rush order but instead placed in for normal cleaning.

Yes and No. If it is a normal food stain then using simple Shout or pretreat it is suitable. However, for blood stains, wine stains, and oil-based stains, we prefer you to not. If we get the first crack at the stain, there will be a greater chance that we can remove the stain.

Unfortunately, not all stains can be removed. We try our best to remove all stains and undergo a double spot check system prior to final stain removal procedure. Once a stain sets in a garment, the likelihood of it coming out becomes significantly less.

Yes, we deliver to 12 different townships stretching out 3 counties. Sign up through email or stop in the store to get you set up. The process is really simple because we want to make it as simple as possible.

Yes, we do alterations in-house with our sister store at Kennett Square. We do all different types of alterations so bring in your garment to have them fitted.

The price for alterations depends on the job required for that specific garment. Some garments are more complicated where the price of the job would go up. Our goal is to get it right the first time and we take pride in our alterations.

For simple items like pants that need to be hemmed, or rehemmed, it is not absolutely necessary you try on the pants, as long as you know the inseam or waist measurements you would like completed. If you are unsure, stop in and we will gladly help you out. When bringing in a pre-measured garment that is pinned, please understand that we accept no liability if is not done correctly to a certain length. We will measure the garment before you leave to ensure accuracy.

Our expert tailors will have your garment altered in 3 – 4 business days. Some items may take longer. Please call to confirm for longer alteration orders. If there is any issue along the way, we will notify you via phone call.

Quite often. Anything that is heavily soiled or if it can’t be safely put into our washing machines. Also, items that are damaged and has potential to get more damage are regularly rejected

We value our customer and the hard work they put in their lives. Certain items will be rejected because of a stain or if a piece of the clothing is ripped. Either of causes would permenantly damage your clothing. So we reserve the right to reject items if we think it will be damaged. For stained shirts, we will notify you via phone call of the situation. Ripped shirts almost always get rejected unless specified otherwise.